Contact Us

Last Updated: July 21, 2026

Thank you for visiting Bierfahne. Our customer support team is available to assist with product information, footwear sizing, orders, payments, shipping, tracking, returns, exchanges, refunds, and store policies.

For assistance with an existing order, please include your full name, order number, and the email address used during checkout. This information helps us locate your order and respond more efficiently.

Store Contact Information

Store Name: Bierfahne
Business Type: Independently Owned U.S. Online Footwear Retail Store
Website: https://bierfahne.com
Business Address: 610 34th Ave N, Saint Petersburg, FL 33704, United States
Support Email: hello@bierfahne.com
Support Phone: +1 727-910-8348
Customer Support Hours: Monday–Saturday, 9:00 AM–6:00 PM Eastern Time (ET); Sunday Closed
Response Time: We aim to respond within 24–48 business hours.

Messages received outside our customer support hours will be reviewed during the next available support period.

Return Contact Information

Eligible returns are accepted by mail. Before returning an item, please review our Return and Refund Policy for the eligibility, condition, packaging, and return-shipping requirements that apply to your order.

Store Name: Bierfahne
Return Address: 610 34th Ave N, Saint Petersburg, FL 33704, United States
Returns Email: hello@bierfahne.com
Return Method: By mail
Return Window: 30 calendar days after delivery
Restocking Fee: No restocking fee
Buyer’s-Remorse Return Shipping: Paid by the customer
Incorrect, Damaged, or Defective Item Return Shipping: Paid by Bierfahne

Important Return Instructions

Please do not mail a return without first contacting our customer support team at hello@bierfahne.com. We will provide the applicable instructions and, when needed, a return identification number so the package can be matched to your order.

Contacting us before mailing a return does not shorten or replace your 30-day return window. A return identification number, when provided, is used to identify the package and is not an additional eligibility condition.

Please include your order number or any return identification number provided by our support team inside the package.

For complete eligibility, return-shipping, inspection, exchange, and refund information, please review our Return and Refund Policy.

How We Can Help

  • Footwear product details, materials, availability, and sizing
  • Order confirmation and order-status questions
  • Payment and checkout assistance
  • Shipping, tracking, and delivery inquiries
  • Return, exchange, and refund assistance
  • Damaged, defective, or incorrect item reports
  • Privacy requests and store-policy questions

Security Notice

For your security, never send your complete credit or debit card number, card security code, account password, or one-time verification code by email or phone. Bierfahne will never request your complete payment card details through customer support.

Payments must be completed through Bierfahne’s secure online checkout or an approved payment provider displayed during checkout. If you receive a suspicious message claiming to represent Bierfahne, please contact us directly at hello@bierfahne.com.