Refund policy

1. Return Window

Bierfahne accepts eligible return requests submitted within 30 calendar days after the recorded delivery date.

If a return request is submitted within the 30-day window, the time Bierfahne takes to respond will not reduce the customer’s eligibility. After receiving return instructions, please mail the footwear without unreasonable delay and follow the instructions provided by our customer support team.

Return requests submitted after the 30-day window may not be accepted unless otherwise required by applicable law.

2. Footwear Return Eligibility

To qualify for a return, the footwear must:

• Be unused, unworn outdoors, and in its original condition
• Have clean, unmarked, and undamaged soles
• Be free from scuffs, stains, odors, alterations, or excessive creasing
• Include all original tags, laces, inserts, and accessories
• Be returned with the original shoe box and packaging when provided
• Be accompanied by valid proof of purchase, such as the order number

Customers may carefully try on footwear indoors on a clean, soft surface solely to assess fit. Trying on footwear does not make it ineligible, provided it remains clean, undamaged, and otherwise satisfies the conditions above.

Please place the original shoe box inside a protective outer shipping box or mailing package. Do not attach shipping labels, tape, or writing directly to the original shoe box.

3. How to Start a Return

Please contact our customer support team before mailing a return:

Returns Email: hello@bierfahne.com

Please include:

• Your Bierfahne order number
• Your full name
• The email address used during checkout
• The footwear you wish to return
• The reason for the return
• Photos or videos when the product is damaged, defective, or different from what was ordered

Our customer support team will provide the applicable return instructions and, when needed, a return identification number so the package can be matched to the correct order.

4. Return Address

Eligible returns are accepted by mail at:

Please include your order number or any return identification number provided by our support team inside the package.

Packages must not be sent cash on delivery or postage due. Please retain the shipping receipt and tracking information until the return and refund have been completed.

5. Return Shipping Costs

Return-shipping responsibility depends on the reason for the return.

Buyer’s-Remorse Returns

Customers are responsible for return-shipping costs when returning footwear because of:

• A change of mind
• An incorrect size selection
• Fit or comfort preference
• Color or style preference
• Another reason not caused by a Bierfahne error or product defect

We recommend using a trackable shipping service. The customer should retain the return receipt until the refund has been completed.

Merchant-Responsibility Returns

Bierfahne is responsible for return-shipping costs when:

• The customer received an incorrect product or size
• The product arrived damaged
• The product has a confirmed manufacturing or quality defect

For an eligible merchant-responsibility return, Bierfahne will provide a prepaid return label or another appropriate return solution. Please do not purchase return postage before contacting us because independently purchased postage may not be reimbursable.

6. No Restocking Fee

Bierfahne does not charge any restocking fee for an eligible return.

Return-shipping costs are separate from a restocking fee. Customers remain responsible for return shipping on buyer’s-remorse returns as explained in Section 5.

7. Items That Do Not Qualify for Return

The following footwear generally does not qualify for return:

• Footwear returned outside the 30-day return window
• Footwear that has been worn outdoors
• Footwear with dirty, marked, scratched, or damaged soles
• Footwear that has been washed, altered, repaired, or modified
• Footwear with stains, strong odors, excessive creasing, or damage occurring after delivery
• Items missing essential components, tags, or included accessories
• Items that cannot be matched to valid proof of purchase

This section does not exclude a product that arrived damaged, defective, or incorrect. Those items are handled under Section 8.

8. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If the footwear arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at hello@bierfahne.com.

Please provide your order number, a description of the issue, and clear photos or videos when reasonably available.

After the issue is confirmed, Bierfahne may provide a replacement, exchange, prepaid return label, refund, or another appropriate resolution depending on the circumstances and product availability.

9. Refund Process

After the returned footwear is delivered to our return address, Bierfahne will inspect it to confirm that it meets the applicable return requirements.

We will notify the customer by email after the return has been reviewed. If the return is approved, Bierfahne will issue the refund to the original payment method within 1–3 business days.

We will not replace an eligible monetary refund with a gift card or store credit unless the customer expressly agrees to that alternative.

After Bierfahne issues the refund, the customer’s bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to the customer’s account. This external processing time is controlled by the payment provider.

The customer will receive a confirmation after the refund has been issued.

10. Exchanges

Exchange requests are subject to return eligibility and product availability. To request a different size or style, contact hello@bierfahne.com within the 30-day return window.

For exchanges based on size, fit, color, style, or personal preference, the customer is responsible for the applicable return-shipping cost.

If an exchange is required because Bierfahne sent an incorrect, damaged, or confirmed defective product, Bierfahne will cover the applicable return-shipping cost.

If the requested replacement is unavailable, the customer may select another available product or receive an eligible refund to the original payment method.

11. Order Cancellations

Customers may request cancellation by contacting us as soon as possible. We will make a reasonable effort to cancel the order before it enters fulfillment or shipment, but cancellation cannot be guaranteed.

If an order has already entered fulfillment or has been shipped, it may no longer be canceled. After delivery, the customer may request an eligible return under this policy.

If a successfully paid order is canceled, the applicable refund will be issued to the original payment method. The payment provider may require additional time to post the refund.

12. Contact Information

For questions about return eligibility, footwear condition, damaged products, exchanges, cancellations, or refund status, please contact us:

Nothing in this policy limits any non-waivable consumer rights available under applicable law.